Reverse Mortgage Servicing Department
14405 Walters Rd., Suite 200
Houston, Texas 77014
TOLL FREE PHONE NUMBER: 1-866-503-5559
(Hearing Impaired Toll Free TTY is 1-888-827-6697)
TOLL FREE FAX NUMBER: 1-866-790-3451
E-MAIL: CustomerService@myrmloan.com
Customer Service Hours of Operation:
Monday through Friday
8:00 AM until 5:00 PM – all U.S. time zones
Our offices will be closed on all Federal Holidays.
Designated Address for Qualified Written Requests, Notices of Error and Requests for Information.
Your Reverse Mortgage Servicing Department has designated the following address where mortgage loan customers must send any Qualified Written Request, Notice of Error or Request for Information:
P.O. Box 681422
Houston, TX 77268-1422