Reverse Mortgage Solutions, Inc.
14405 Walters Rd., Suite 200
Houston, Texas 77014
TOLL FREE PHONE NUMBER: 1-866-503-5559
(Hearing or Speech Impaired: 711 or 1-800-877-8339)
TOLL FREE FAX NUMBER: 1-866-790-3451
E-MAIL: CustomerServiceforMyRMLoan@rmsnav.com
Customer Service Hours of Operation:
Monday through Friday
8:00 AM until 5:00 PM – all U.S. time zones
Our offices will be closed on all Federal Holidays.
Designated Address for Qualified Written Requests, Notices of Error and Requests for Information.
Your Reverse Mortgage Servicing Department has designated the following address where mortgage loan customers must send any Qualified Written Request, Notice of Error or Request for Information:
P.O. Box 681422
Houston, TX 77268-1422
We offer language access services, through Certified Languages International (CLI), for customers who prefer to speak with us in a language other than English. CLI provides over-the-phone interpreters that offer translation services in several languages. A list of the available languages can be found on CLI's website .