Protecting Your Personal Information

Reverse Mortgage Solutions, Inc. recognizes the importance of your privacy and protecting your personal information while you are visiting our websites. It is our goal to provide our customers with the opportunity to access and use our products and services in a secure environment.

+ Privacy – Protecting Your Personal Information

WE RECOGNIZE YOUR EXPECTATION OF PRIVACY

We understand that you expect us to maintain proper safeguards to protect your confidential information, and we recognize the need for security in the protection of your privacy. Thus, we have established policies and procedures to prevent misuse of your information.

WE COLLECT, USE, AND RETAIN INFORMATION ABOUT YOU ONLY FOR LEGITIMATE BUSINESS PURPOSES

We gather, use and keep information about you only if required by law, or we believe that the information is necessary to administer our business, and/or to serve your interests by providing you with products, services, and other opportunities. Your information is processed through secured servers certified as such by Verisign, an independent internet security company. We retain any email you send us only until such time as your question has been answered to your satisfaction.

“Cookies” are small files that are stored on your computer. They contain website addresses and codes that your browser sends to websites every time you visit them. We may send cookies to your computer to enhance your online experience, primarily by allowing us to recognize you as a customer or previous visitor and to store your personal preferences.

“Web beacons” are small graphics images, usually invisible, embedded in webpages or emails. We may use web beacons (1) on our websites to track website use; for example, to note how long a webpage was viewed and (2) when we send you HTML emails; for example, to let us know if you received and/or opened the email.

Although cookies and web beacons do not store personally identifiable information, if you choose to provide personally identifiable information through our website, that information can be linked to the technical information stored in cookies and web beacons. You may set your browser to reject cookies from us and/or any other website. In addition, you may set your browser to display HTML emails as text only, which may prevent the use of some web beacons.

Note that some areas of our website may be accessed, now or in the future, only in conjunction with cookies or web beacons; thus, disabling cookies or web beacons might prevent you from accessing content in those areas. Consult the “Help” section of your browser for more information.

Your ongoing use of our website constitutes your acceptance of our Privacy Policy and your acknowledgment of our described use of cookies and web beacons.

WE MAINTAIN ACCURATE INFORMATION

We have procedures in place for maintaining and updating information about our customers in accordance with commercial standards. We provide 800 numbers on all applications and other financial documents used by those visiting our websites, for your convenience. If at any time you would like to change information you have provided to us online, call the number provided on the form or write to us at the address provided to you on the form you sent to us online.

WE HAVE POLICIES AND PROCEDURES LIMITING EMPLOYEE ACCESS TO YOUR PERSONAL INFORMATION

We maintain procedures and security levels to limit employee access to your personally identifiable information to those employees with a business reason for knowing such information. Our employees are trained on customer confidentiality and privacy. We take appropriate disciplinary measures to enforce employee privacy responsibilities.

WE MAINTAIN SECURITY PROCEDURES TO PROTECT YOUR PERSONAL INFORMATION

We maintain appropriate security standards and procedures to protect your personal information from unauthorized access. We periodically upgrade and test these security procedures and safeguards.

WE RESTRICT THE DISCLOSURE OF ACCOUNT INFORMATION

We do not reveal specific information about you or your accounts or other personally identifiable data outside of Security 1 Lending and Reverse Mortgage Solutions, Inc. unless (1) the information is provided to help complete a transaction initiated by you; (2) you request it; (3) the disclosure is required or allowed by law; or (4) you have been informed about the possibility of such disclosure for marketing or similar purposes and we have given you the opportunity to decline.

WE MAINTAIN YOUR PRIVACY IN BUSINESS RELATIONSHIPS WITH THIRD PARTIES

We do not sell personal information to third parties. However, sometimes it is necessary to provide your personably identifiable information to third parties such as vendors or service companies that we hire to assist us in the preparation and handling of your account.

WE DISCLOSE OUR PRIVACY COMMITMENT TO OUR CUSTOMERS

We want our customers to understand our commitment to privacy issues and our use of confidential customer information. Furthermore, we want our customers to feel confident that their privacy is protected.

ATTENTION NEVADA RESIDENTS

Reverse Mortgage Solutions, Inc. (RMS) collects through its website and/or online services the following categories of information (“Information”) about consumers who use or visit its website and/or online services:

  • A consumer’s first and last name
  • A consumer’s home or other physical address that includes the name of a street and the name of a city or town
  • A consumer’s e-mail address
  • A consumer’s telephone number
  • A consumer’s Social Security number
  • An identifier that allows a specific person to be contacted either physically or online and
  • Other information (for example, a consumer’s birth date) that, in combination with an identifier, makes the information personally identifiable.

RMS may share this Information with affiliates and/or non-affiliates, as allowed by law.

Consumers who use or visit the RMS website or online service can review and request changes to any of their Information that is collected through the website or online service, via the website or online service. Consumers can review and request changes by contacting RMS at 1-866-503-5559.

Consumers will be notified in writing of any material changes to the Information collected and information may be shared in accordance with RMS’s Privacy Policy as disclosed on the Privacy Policy link at the bottom of this page.

RMS may permit a third party to collect Information about consumers’ online activities over time and across different Internet websites or online services when the consumers use the RMS website or online service.